If your vehicle will not start 308
If your engine stalls while driving 312
If you cannot increase engine speed 312
If your vehicle overheats 312
If you have a flat tire 313
If your vehicle becomes stuck 323
If your vehicle needs to be towed 323
If you cannot shift automatic transmission selector lever 325
If you lose your keys 325
If you lose your wireless remote control transmitter 326
If your vehicle will not start— (a) Simple checks
Before making these checks, make sure you have followed the correct starting procedure given in "How to start the engine" on page 290 in Section 3 and that you have sufficient fuel. Also, check whether the other keys will start the engine. If they work, your key may be broken. Have the key checked at your Toyota dealer. If none of your keys work, there may be a malfunction in the immobilizer system. Call your Toyota dealer. (See "Keys" on pages 12 or 14 in Section 1-2.)
If the engine is not turning over or is turning over too slowly—
1. Check that the battery terminals are tight and clean.
2. If the battery terminals are O.K., switch on the interior light.
3. If the light is out, dim or goes out when the starter is cranked, the battery is discharged. You may try jump starting. See "(c) Jump starting" on page 309 for further instructions.
4. With smart key system—If the engine does not start even after the battery has been recharged or replace, see "(d) Starting the engine after a battery discharge" on page 311 for further instruction.
If the light is O.K., but the engine still will not start, it needs adjustment or repair. Call a Toyota dealer or qualified repair shop.
Do not pull- or push-start the vehicle. Your vehicle may suddenly move when the engine starts, and may damage itself or cause a collision. Also the three-way catalytic converter may overheat and become a fire hazard.
If the engine turns over at its normal speed but will not start—
1. Set the ignition switch to ACC or off and try starting the engine again.
2. If the engine will not start, the engine may be flooded because of repeated cranking. See "(b) Starting a flooded engine" on page 308 for further instructions.
3. If the engine still will not start, it needs adjustment or repair. Call a Toyota dealer or qualified repair shop.
(b) Starting a flooded engine
If the engine will not start, your engine may be flooded because of repeated cranking.
With key cylinder-type ignition switch—
If this happens, turn the key to "START" with the accelerator pedal fully depressed. Keep the key and accelerator pedal in these positions for 15 seconds and release them. Then try starting the engine with your foot off the accelerator pedal.
With smart key system—
If this happens, press the "ENGINE START STOP" switch (engine switch) with the brake pedal and the accelerator pedal fully depressed, and hold the "ENGINE START STOP" switch for about 30 seconds. Then the cranking hold function stops cranking automatically, and you can try starting the engine with your foot off the accelerator pedal.
If the engine does not start, wait a few minutes and try again.
If the engine still will not start, it needs adjustment or repair. Call a Toyota dealer or qualified repair shop for assistance.
(c) Jump starting
To avoid serious personal injury and damage to your vehicle which might result from battery explosion, acid burns, electrical burns, or damaged electronic components, these instructions must be followed precisely.
If you are unsure about how to follow this procedure, we strongly recommend that you seek the help of a competent mechanic or towing service.
^Batteries contain sulfuric acid which is poisonous and corrosive. Wear protective safety glasses when jump starting, and avoid spilling acid on your skin, clothing, or vehicle.
^If you should accidentally get acid on yourself or in your eyes, remove any contaminated clothing and flush the affected area with water immediately. Then get immediate medical attention. If possible, continue to apply water with a sponge or cloth while en route to the medical office.
^The gas normally produced by a battery will explode if a flame or spark is brought near. Use only standardized jumper cables and do not smoke or light a match while jump starting.
The battery used for boosting must be 12 V. Do not jump start unless you are sure that the booster battery is correct.
JUMP STARTING PROCEDURE
1. If the booster battery is installed in another vehicle, make sure the vehicles are not touching. Turn off all unnecessary lights and accessories.
When boosting, use the battery of matching or higher quality. Any other battery may be difficult to jump start with.
If jump starting is difficult, charge the battery for several minutes.
2. If required, remove all the vent plugs from the booster and discharged batteries. Lay a cloth over the open vents on the batteries. (This helps reduce the explosion hazard, personal injuries and burns.)
3. If the engine in the vehicle with the booster battery is not running, start it and let it run for a few minutes. During jump starting, run the engine at about 2000 rpm with the accelerator pedal lightly depressed.
Positive terminal ("+" mark)
I-: Jumper cable
I-: Jumper cable
Negative terminal ("- " mark)
4. Make the cable connections in the order a, b, c, d.
a. Connect the clamp of the positive (red) jumper cable to the positive (+) terminal on the discharged battery.
b. Connect the clamp at the other end of the positive (red) jumper cable to the positive (+) terminal on the booster battery.
c. Connect the clamp of the negative (black) jumper cable to the negative (- ) terminal on the booster battery.
d. Connect the clamp at the other end of the negative (black) jumper cable to a solid, stationary, unpainted, metallic point of the vehicle with the discharged battery.
The recommended connecting point is shown in the following illustration:
Do not connect the cable to or near any part that moves when the engine is cranked.
When making the connections, to avoid serious injury, do not lean over the battery or accidentally let the jumper cables or clamps touch anything except the correct battery terminals or the ground.
5. With smart key system—Charge the discharged battery with the jumper cables connected for approximately 5 minutes. At this time, run the engine in the vehicle with the booster battery at about 2000 rpm with the accelerator pedal lightly depressed.
6. Start your engine in the normal way. After starting, run it at about 2000 rpm for several minutes with the accelerator pedal lightly depressed.
7. Carefully disconnect the cables in the exact reverse order: the negative cable and then the positive cable.
8. Carefully dispose of the battery cover cloths—they may now contain sulfuric acid.
9. If removed, replace all the battery vent plugs.
With smart key system—The engine may not restart even after battery charging or replacement. If this happens, see "(d) Starting the engine after a battery discharge".
If the cause of your battery discharging is not apparent (for example, lights left on), you should have it checked at your Toyota dealer.
Check that the clamp on the jumper cables are tight. Recharge the discharged battery with the jumper cables connected for several minutes and restart your engine in the normal way.
If the another attempt is not successful, the battery may be depleted. Have it checked at your Toyota dealer.
(d) Starting the engine after a battery discharge
With smart key system only— In the event that the battery is discharged, the engine may not restart even after the battery is recharged or replaced. For safety reasons, the engine may be disabled when battery voltage is extremely low. If the engine is disabled, it must be normalized before it can be restarted. To normalize the start system:
1. Shift the transmission to the "P" position and set the ignition switch off.
2. Open and close any of the doors.
3. Start the engine.
If your engine stalls while driving
If your engine stalls while driving...
1. Reduce your speed gradually, keeping a straight line. Move cautiously off the road to a safe place.
2. Turn on your emergency flashers.
3. Set the ignition switch to ACC or off, and try starting the engine again.
If the engine will not start, see "If your vehicle will not start" on page 308 in this Section.
If engine speed does not increase when the accelerator pedal is depressed, there may be a problem somewhere in the electronic throttle control system.
At this time, vibration may occur. However, if you depress the accelerator pedal more firmly and slowly, you can drive your vehicle at low speeds. Have your vehicle checked by your Toyota dealer as soon as possible.
Even if the abnormality of the electronic throttle control system is corrected during low speed driving, the system may not be recovered until the engine is stopped and set the ignition switch to ACC or off.
If your engine coolant temperature gauge indicates overheating, if you experience a loss of power, or if you hear a loud knocking or pinging noise, the engine has probably overheated. You should follow this procedure...
1. Pull safely off the road, stop the vehicle and turn on your emergency flashers. Put the transmission in "P" and apply the parking brake. Turn off the air conditioning if it is being used.
2. If coolant or steam is boiling out of the radiator or reservoir, stop the engine. Wait until the steam subsides before opening the hood. If there is no coolant boiling over or steam, leave the engine running and make sure the electric cooling fan is operating. If it is not, turn the ignition off.
>^If the engine is not running, the power assist for the brakes and steering will not work so steering and braking will be much harder than usual.
^Vehicles with smart key system— If the engine stalls while driving, do not open the driver's door until the vehicle comes to a complete stop. Opening the driver's door locks the steering wheel, resulting in loss of steering control.
Be especially careful to prevent erroneous pedal operation.
To help avoid personal injury, keep the hood closed until there is no steam. Escaping steam or coolant is a sign of very high pressure.
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